In the Details grid, before you send a claim, you can remove individual items from it by using the right click menu. The items will appear in the following claim.

This can also be done on the Grid during a Test or Submission if an error appears.

In the Details grid, after you send claim, you can reverse individual items from it by using the right click menu. The reversal will appear in the claim when you hit the regenerate button.

A new Notes field has been added to employee qualifications in Employee Roster Management, allowing users to record and view additional qualification-related information.

Details

• A Notes field is now available when adding or editing qualifications.
• The Notes field:
• Supports up to 500 characters, consistent with system standards
• Can be entered, edited, or cleared and saved as blank
• The Qualification list screen now includes a Notes column:
• Displays a truncated portion of the note based on available column width
• Shows the full note on hover via a tooltip
• Appears as the last column in the grid

A new Day of Week (DoW) column has been added to the Service Charges screens to make reviewing, sorting, and entering charges easier.

Previously, Individual Contribution Rates would only start showing on the screen on the day they start. Now future Individual Contributions will start to show.

The Client Notes report has been enhanced to provide full visibility of note content, improved sorting options, and advisor-based filtering to better support audits, reviews, and compliance requirements.

Details

• A new Note Display parameter has been added to the Client Notes report with the following options:
• First 120 chars. (default)
• Full Note
• Full Note with no new lines (line breaks replaced with spaces)
• A new Sort By dropdown is available, allowing sorting by Created Date in ascending or descending order (default: descending).
• A new Advisor filter (range selector) has been added, enabling users to filter notes by one or more advisors.
• A new Advisor column is included in the report output. Where multiple advisors apply, they are displayed as a comma-separated list.

Details

• Spell check is now available when adding or editing Client Notes.
• Misspelled words are visually highlighted within the note editor to assist with identification.
• Notes can still be saved even if spelling suggestions are not actioned, ensuring no disruption to existing workflows.

A new screen has been introduced to help Care Managers confirm that all clients have received services within a selected month, including visibility of service counts and delivered hours.

Details

• A new Monthly Service Delivery Check screen is available under
HomeCare > Processing > Support at Home > Monthly Service Delivery Check (located below Generate SaH Claim).

• The screen allows users to run a monthly view by Provider and Month (defaulting to the current month), with an option to limit results to My Clients.
• The report displays all completed services delivered in the selected month and includes visibility of:
• Client and Care Recipient details
• Contract start and end dates
• Number of Care Management services and hours
• Total number of services and hours delivered
• Status indicators highlighting clients with No Care Management or No Services
• Results are sorted by Number of Services (ascending), then Surname, then First Name, making it easy to identify clients with low or missing service activity.

Details:

• Added a MAC ID field to the DEX Fields tab
• Added a new dropdown field on the Financial tab :
Is Client Registered for MAC ID (values: Yes / No / blank, default blank).

• These fields are also shown on the DEX Fields tab

Details:

• Added logic to include MAC ID (MacId) and MAC registration status (RegisteredForMAC) in the generated DEX XML output, using the correct DEX schema field names.
• Validation behaviour applied as follows:
• When Registered for MAC ID = Yes and MAC ID is provided, both RegisteredForMAC and MacId are written to the output file.
• When Registered for MAC ID = Yes and MAC ID is missing, an error is shown, and the client’s services are excluded from the file.
• When Registered for MAC ID = No, only RegisteredForMAC is written to the output file and MAC ID is excluded, regardless of whether a value exists.
• When Registered for MAC ID is blank, neither field is written to the output file.
• When MAC ID information is incomplete and is set to yes already, the existing validation message is displayed:

Details:

• Supplier management is now available in both HomeCare and CrediCare.
• No CrediCare licence is required to access Supplier Maintenance from HomeCare.

Details:

• The calculation considers the selected Care Recipient, Service Type, Wraparound status, Loan status, and Service Date.

Improvements have been made to the Claim’s Summary figures

Improvements have been made for when attachments are needed in a claim.

Document attachments are now automatically attached to SaH Claims.

Service Delivery Date entry in Support at Home Service Entry is now restricted to fall within the Care Recipient’s Support at Home contract period, preventing claims for invalid dates.

Details:

• When a Care Recipient is selected, the contract start and end dates are displayed alongside the Care Recipient name for reference.
• Delivery dates must be:
• On or after the contract start date.
• Before the contract end date (services on the departure/end date are not permitted).
• If the contract has no end date, delivery dates on or after the start date are allowed.
• Invalid date entries display a clear validation message indicating the allowed contract date range.

This change aligns data entry with Aged Care Web Services requirements and prevents submission of unclaimable services.

The Support at Home Client Statement will now separate Unfunded Care Management services from other Unfunded Services.

The Support at Home Tax Invoices will no longer include Unfunded Care Management amounts.

A new Fee Type 135 “Unfunded Care Management” has been added to allow a dedicated transaction type to be set for Unfunded Care Management amounts if required.

The Client Statement batch has been updated to clear to zero for claims where the Payment Determination matches the actual payment.

The Tax Invoice has been updated to correct a signage issue for Compensation Reduction amounts.

Improvements have been made to make the Test feature more responsive

All numeric fields in the Support at Home Service Entry screen are now consistently rounded at the point of entry to ensure accurate calculations and data storage.

Details

The following numeric fields are rounded at entry:

• Units
• Cost Price per Unit
• GST Amount
• Total Cost
• Total Markup (Added Charge)
• Markup (Added Charge) per Unit
• Claim Price per Unit
• Total Claim

Previously, the call would time out after 100s if SA had not finished processing the claim. This has been increased to 10 minutes

• The Make Claim buttons at the bottom of the screen have been combined into one.
• Advanced tools have been added to allow step by step Upload, Submit, and Finalise Claim steps to be completed where necessary.

When sending Support at Home claims to Services Australia, Care Systems automatically compares Services Austalia’s response to the value sent, to ensure all the fields in the claim are received correctly.

Unfortunately, a bug in the Services Australia API means that the response received does not contain valid values in the Wraparound Code field, amongst others.

To allow the claim to be sent, some validation has been removed, and now only the following fields are validated for each Invoice Item:

1. Care Recipient ID (e.g. 0412345678)
2. Aged Care Service ID (e.g. SERV-0062)
3. Service Delivery Date (e.g. 1/11/2025)
4. Quantity (e.g. 0.5)
5. Price per Unit (e.g. $89.50)
6. Invoice Item Unique Identifier (unique identifier generated by Care Systems)
7. Last Changed At timestamp

Menu path: HomeCare > Processing > Support at Home > Support at Home Service Entry

Menu path: HomeCare > Processing > Support at Home > SaH Care Management Entry

Menu path: HomeCare > Processing > Support at Home > SaH Third Party Purchase Entry

Support at Home entry records now support document attachments.

The attachment icon is displayed to the left of the item list.

On the SaH Purchase Entry screen, the attachment icon is also visible at the top of the Purchase entry screen.

Five new standard Document Usage types and five Document Type records have been added to the system to support SaH attachments.

Document Usage types:

• Support at Home Supplier Invoice
• Support at Home Supplier Quote
• Support at Home Prescription
• Support at Home Late Submission
• Other Support at Home Document

Document Types:

• SAH-INVOICE - Support at Home Supplier Invoice
• SAH-QUOTE - Support at Home Supplier Quote
• SAH-PRESCR - Support at Home Prescription
• SAH-LATE - Support at Home Late Submission
• SAH-OTHER - Other Support at Home Document

The HomeCare Dashboard and Processing menu have been updated to include Support at Home sub-menus, and other items have also been grouped together.

Details:

• The report has been updated to sort services first by Service Date (ascending).
• When multiple services occur on the same date, they are now sorted by Service Start Time (ascending) for clearer readability.

A new Menu Item Support at Home Charges has been added to the Processing group on the HomeCare dashboard page.

This menu item is used to manage Support at Home Service Charges that will be used within the new Support at Home Claiming process.

Previously, the equivalent Home Care Package charges were viewed, approved and managed in the Client Charges screen.

Detail:

• Updated Funding Type enumeration from Home Care Packages to Support at Home in the following locations:
• HomeCare > Dashboard > Maintenance > Service Type > Charges and Payments > Funding Type
• HomeCare > Processing > Support at Home Charges > Filters > Funding Type (also the funding type in the grid).
• Reporting > Dashboard > Maintenance > Service Provider > Funding Type
• HomeCare > Dashboard > Processing > Client Charges > Filters > Funding Type (also the funding type in the grid)

A new Support at Home Charges screen has been added to manage Support at Home Charges. Other charges that are applied directly to clients' Fee Accounts, such as CHSP and Private client charges will continue to be managed via the existing Client Charges screen.

Details:

• A new costing rule option, Split by Time Range, has been added to the Charges and Payments tab.
• When Split by Time Range is selected, Start Time and End Time fields become visible.
• Minimum Length and Maximum Length labels have replaced previous time-based labels, and their fields have been converted from Time to Integer.
• A dynamic label appears next to these length fields:
• Displays "minutes" when the Unit Type is Per Hour.
• Displays "kilometres" when the Unit Type is Per KM.
• The label next to the Rate field remains blank unless the Unit Type is Per KM.

Updates were made to the Support at Home tab across Service Type, Task Template, and Task Schedule screens to improve usability, including sorted dropdown lists and a new blank option for funding source selection.

Details:

• The Item, Wraparound, and Health Professional dropdown lists are now sorted by Code for easier navigation.
• A blank option has been added to the Claim from Funding Source field, allowing it to remain unselected if needed.
• Assistive Technology is no longer pre-selected as the default value.

Details:

• Added two new time fields next to Start Time / End Time on the Service Type screen:
• Minimum Service Length (default: blank)
• Maximum Service Length (default: blank)
• Introduced a new dropdown field under the Charges section labelled Charge Mechanism, with the following options:
• Efficient Price (default for existing records)
• Cost Price plus Amount
• Cost Price plus Percentage
• When Cost Price plus Percentage is selected:
• The Rate field label changes to "Percentage of Cost Price"
• A percentage symbol (%) is displayed within the Rate input field for clarity

The program option which controls whether to show either the Care Recipient ID or the Client ID (Switch.HomeCare.ProgressNoteSubmissionClientIdentifier) when using the QR code functionality has been extended so the same identifier is shown on the to the QR Code output and the QR Code submission page.

• Previously, the QR Code progress note submission page did not capture the worker’s organisation or allow selection of service type.
• A new optional free-text field labeled “Your Organisation” has been added to capture the worker’s organisation.
• Organisation name is now displayed in the progress note modal after the worker’s name.
• A new optional dropdown labeled “Service Type” has been added, populated with the active service types for the selected client.
• The selected service type is now recorded in the note and displayed alongside other progress note details.
• The text of the progress note has been moved to the top of the note to improve visibility in the note list.
• A “Follow-Up” checkbox has been added to the submission form, which marks the progress note for follow-up when selected.
• A new program option {{Switch.HomeCare.ProgressNoteSubmissionClientIdentifier}} has been introduced to control the identifier shown on the QR code form.
• The form now defaults to displaying Care Recipient ID, with the ability to switch to Client ID via the program option.

Enhancements:

• The QR Code generation logic has been updated to check all active contracts for the selected service, not just the first one.
• QR Code is now correctly generated when a client has an active HCP contract and the HCP service is selected.
• QR Codes are no longer generated for clients where the contract for the selected service is inactive.

Update to the DEX File generation results to only show records that are directly related to the chosen outlet activities.

NOTE: This change requires that your CHSP Programs are linked to a Service Provider Record that has funding type set to “CHSP”. Services and Transactions will only be returned where this relationship exists:

CHSP Program > Service Provider Record > Funding Type: CHSP

The CHSP Program default Service Provider can also be linked to a valid DEX Outlet Activity.

The Outlet Activity linked to the default Service Provider for the Program in this way does not need to be correct for all services delivered under the program. The Outlet Activity can be overridden in the following places:

• The Client Contract (both scheduled services and recurring billing rate charges)
• The Service Template (scheduled services only)
• The Service Instance (scheduled services only)

Fixed an issue where services completed on the last day of the month were incorrectly included in the estimated figures for the current month. The report now correctly reflects the accurate monthly HCP estimated balances.

Performance of the display of the list of services on the Summary tab on the Daily Service Processing has been improved.

Menu Item: HomeCare > Dashboard > Clients & Staff > Client > Contract > Service Template

Menu Item: HomeCare > Client > Contract > Service Template

Menu Item: HomeCare > Setup > Import DEX Organisational Data

From July 1, DEX Service Types need to be updated to the new Aged Care Service List, using the following Mapping document:

https://www.health.gov.au/resources/publications/commonwealth-home-support-program-chsp-service-list-mapping?language=en

https://www.health.gov.au/sites/default/files/2025-07/commonwealth-home-support-program-chsp-service-list-mapping.pdf

There have also been some minor changes to the format and content of the Organisational Data file. The updated file can be imported at HomeCare > Setup > Import DEX Organisational Data.

HomeCare > Client Maintenance > Client Notes
HomeCare > Daily Service Processing > Client Notes

An icon now flags any client progress note that contains an attached image, allowing staff to spot supporting photos or documents at a glance without opening each record. 

Fixes and enhancements

• Client-maintenance notes list now displays an image icon beside the existing attachment icon when the note contains an image.
• Daily Service Processing notes list shows the same image icon.
• Icon appears only when an image attachment exists and is purely informational (non-clickable).

Long client notes are now displayed using proper word-wrapping and vertical scrolling. Previously, notes appeared as a single horizontal line, requiring users to scroll sideways or rely on oversized tooltips, especially on smaller screens.

Changes Implemented:

• Tooltips for client notes now wrap long text into multiple lines, preventing screen overflow.
• The note text area now wraps content, eliminating the need for horizontal scrolling.
• A vertical scrollbar is added when the note content exceeds the visible height, allowing easier navigation of long notes.
• Horizontal overflow has been suppressed to prevent double-scrolling within the notes panel.

The Service Attendance screen has been updated to improve the editing experience for Charge Client time fields. This change prevents accidental value resets when editing time entries that partially match the Planned time.

Changes Implemented:

• Charge Client start/end times now retain user input during editing.
• Time values in the Charge Client columns now:
• Appear in grey on load to match the Planned time.
• Require a double-click to enter edit mode.
• Are no longer cleared out during editing if they match the Planned time.
• On save, if the entered Charge Client times match the Planned times, they are saved as NULL (same as current behavior).

Changes Implemented:

• A new tab titled "Support At Home Service Types" has been added to the Service Type screen.
• The tab displays a searchable list of Aged Care Service Types.
• The list is sourced from the Support At Home Service Type List.
• Users can now tick applicable Aged Care Service Types directly in the interface.

A new image type has been added to support QR Code sheet branding.

This allows providers to assign a specific logo for use on QR Code documents.

Added a new option to Show Service Notes in Daily Service List by Email Report.

• A new "Show Notes" checkbox has been added to the Daily Service List By Email screen.
• When ticked, the employee service list report will include service notes for each service.

The system has been updated to support the Radaro onboarding workflow with dedicated status tracking for Radaro External IDs.

Changes Implemented:

• Added four new statuses specific to Radaro employee onboarding:
• New
• Requested
• Active
• Disabled
• These statuses are visible and manageable from the Employee Roster Management screen.
• A migration has been applied to set all existing Radaro External IDs to Active by default.

Added "Cancellation Reason" column to the Client Charges screen for improved visibility and filtering of cancelled service details.

Changes:

• Added a new column titled "Cancellation Reason" to the Client Charges screen.
• The column is positioned as the last column by default, adjacent to the "Funding Body" column.
• Enabled header filtering on the "Cancellation Reason" column, consistent with standard grid behavior.
• Implemented tooltip functionality to display the full cancellation reason text on hover.

Menu Path: HomeCare > Client Wizard (7/12)

Support at Home (SAH) readiness has been introduced by adding new data fields to the Client Contract record and the Client Wizard. This enhancement prepares the system for capturing essential classification, budgeting, and contribution data under the New Reforms 2025.

Changes Implemented:

• New “Support at Home” Section (collapsible)
• Added to:
*** Subsidies tab on the Client Contract screen
*** Subsidy page (7/12) in the Client Wizard
• Fields Added:
• Funding Classification
• Quarterly Budget
• Assistive Technology
*** Level (Low, Medium, High)
*** Budget

• Home Modifications
*** Level (Low, Medium, High)
*** Budget

• Participant Contribution Rate (%)
*** Clinical Support %
*** Independence %
*** Everyday Living %
• Other Changes in the Client Wizard:
• Removed outdated ACFI fields:
*** Activities of Daily Living
*** Behaviour
*** Complex Health Care

Changes and Enhancements:

• Added two new columns to the Client Charges screen:
• Advisor(s) – Displays the names of all advisors associated with a client, separated by commas.
• Advisor Note – Displays each advisor’s name and corresponding notes, separated by line breaks when multiple notes exist.
• Enabled filtering, sorting, and grouping for the Advisor(s) column.
• Enabled filtering for the Advisor Note column, with full note text shown in a tooltip on hover.

• Updated the Customer Name logic for Staff Only services sent to Radaro.
• Instead of using the generic label "Staff Only Services", the system now uses the actual Service Type Description to provide more meaningful context.

The system now allows users to lock past periods, preventing modifications to historical scheduling, rostering, and financial records. This ensures data integrity once client charges or employee payments have been processed.

Changes & Fixes:

• Added a new menu: HomeCare > Processing > Lock Periods to manage locked data periods.
• Introduced a "No changes before" date field to prevent modifications before the specified date.
• Prevented creation, editing, and status changes (e.g., cancelling, assigning, completing) for services before the lock date.
• Prevented approval, cancellation, or editing of charges for locked periods.
• Ensured that Client Billing remains operational, even when HomeCare periods are locked.
• Disabled right-click and drag-and-drop actions for locked records in Daily Service Processing (DSP) and Calendar screens.
• Ensured Radaro transitions (e.g., In Progress, Complete, Cancelled) cannot be processed for locked periods.
• Prevented leave modifications for both clients and employees before the locked date.

The removal of client leave has been updated to give better control over reinstated services.

• When removing client leave, the system now displays a list of cancelled services, allowing users to select which ones to reinstate.
• Completed services will not reinstate when leave is removed.
• No Auto-Assignment of Workers: When reinstating services after leave removal, the system does not automatically assign the default worker.

The behaviour of changing the Start Date and End Date on a Leave Record has also been improved:

Changing Start Date:

• Moving the start date later reinstates services within the adjusted period.
• Moving the start date earlier cancels services within the new period.
• No Auto-Assignment of Workers

Changing End Date:

• Moving the end date earlier reinstates services.
• Moving the end date later cancels additional services.
• No Auto-Assignment of Workers

The system now ensures that the planned distance for Virtual Location services is set to 0 instead of being left empty.

The Roster Lock report has been added to the HomeCare menu. This is the same report as what’s available in RostCare.

Improvements & Fixes:

• Emails are triggered when the “Request Follow-Up” success code is selected in Radaro.
• Emails are triggered when the required success code from the setting is not selected in Radaro.
• Notifications include client, worker, service details, and worker notes.
• Emails are sent only for new follow-up requests after deployment.
• Logs track all sent emails, including failed attempts.

The Funding Body dropdown when creating one-off services on DSP has been updated to align with the validation logic based on the client contract.

• The Funding Body dropdown is now disabled until a client contract is selected.
• Once a client contract is selected, the Funding Body dropdown is enabled with options filtered according to the selected contract.
• If the client contract is changed, the Funding Body is cleared and the dropdown is disabled until a new contract is selected.

The Client Maintenance screen has been updated so when a user inserts or updates a client note, the screen will immediately save the changes.

Care Systems now supports Radaro comments up to 4000 characters.

The character limit from Radaro comments has been expanded from 500 to 4000 characters, allowing for more detailed notes within the Care Systems product.

• Increased Radaro comment character limit to 4000, ensuring longer comments are fully supported on service attendance and daily service processing screen.
• Ensured Radaro notes were visible on the attendance screen after the update.
• Verified that notes longer than 500 characters are imported in full.

Settings have been added to this screen to add Service Completion codes that result in a follow up email being sent to advisors.

A new "Notifications" section has been added to the HomeCare General Settings, providing options to configure follow-up notifications based on specific Radaro Service completion codes.

• Added a "Notifications" section in General Settings, including an "Email Connection for Notifications" dropdown populated by the email connection list.
• Introduced two new fields for triggering follow-up emails:
• Selected Code/s which trigger follow-up email: A comma-separated field to specify multiple codes that will trigger a follow-up email to Client Advisors and Managers when selected by the worker.
• Not Selected Code/s to trigger follow-up email: A comma-separated field to specify multiple codes that will trigger a follow-up email if not selected by the worker.

When generating DEX outputs from ClientCare transactions (e.g. Billing Rate charges for recurring services), the information will be grouped by client and service type, reporting the total value, and a single unit as the Quantity delivered.

Clients with zero net charges for the month will be excluded from the output.

A new column "Service Note" has been added to the Daily Service Processing and Service Sign Off screens, making it easier for user to access important notes associated with each service directly from the grid.

• Added a "Service Note" column to the daily service processing and Service Sign Off grids.
• The Service Note column displays a portion of the notes within the standard cell size, with a tooltip to view the full note on hover.
• Enabled grid header filtering for the Service Note column, allowing you to search for text within the notes.

It was not possible to manually move a service to a different status if it was currently in the Travelling to Service or In Progress status. This has been fixed.

Services in Travelling to Service or In Progress status can now be moved the Complete or Cancelled or Scheduled status. We don’t recommend doing this on services on the current day, only for services in the past where status may have not been updated automatically.

The logic around how the start time is received from Radaro has been improved.

The program will calculate it by:

• If the Checklist completed event is received, the time of this is used
• If the Checklist completed event is not received, it will use the Geofence Entered time. A note will be on the attendance screen when this happens.
• If that does not exist it will use the “Picked Up At” time will be used. A note will be on the attendance screen when this happens.
• If that does not exist, the Planned start time will be used if it is between the “Event Started” and “Completion” times. A note will be on the attendance screen when this happens.

The Travel End will also use the above logic

When a mobile worker uses the comment section to report kilometres travelled during the service that figure will now be stored and display as the Actual Kms, the Pay Worker Kms and the Charge Client Kms fields.

When a worker had a back-to-back service with travel beforehand the travel figure was being incorrectly recorded in the Pay Worker Kms field for the first service. This has been fixed.

Travel Kms between services will not be automatically recorded in any Pay Worker or Charge Client field now.

All kilometre figures on this screen will now display rounded to one decimal place.

All figures entered in Pay Worker or Charge Client fields will be rounded to one decimal place.

When services are Cancelled as part of recording Client Leave, employees were not being Unassignd from services in some cases. This issue has now been resolved.

ClientCare > Maintenance > Financial > Billing Rates

HomeCare > Maintenance > Service Type

HomeCare > Maintenance > Service Type > Charges & Payments > Add a date

HomeCare > Maintenance > Service Type > Charges & Payments

ClientCare > Maintenance > Financial > Billing Rates > Rates

HomeCare > Maintenance > Service Type > Rates

HomeCare > Setup > Discount Rates

HomeCare > Setup > Cancellation Reasons

HomeCare > Maintenance > Client > Contracts > Schedule

HomeCare > Maintenance > Client > Contracts > Schedule > Default Employee

HomeCare > Maintenance > Client > Contracts > Schedule

HomeCare > Maintenance > Client > Contracts > Schedule > Recurrence settings

HomeCare > Maintenance > Client > Contracts > Schedule > Add an Address

HomeCare > Maintenance > Staff Only Services

HomeCare > Dashboard > Processing > Daily Service Processing > Filters button > Save Filters

HomeCare > Setup > General Settings

Note that auditing will only start when this new release is deployed to your environment.

A checkbox has been added to the Service Template and Service edit screens allowing a “Virtual” location to be selected. This can be used for phone calls, Zoom/Teams meetings, breaks and other events which do not require physical attendance.

When these services are sent to mobile workers, the default location as set at HomeCare > Setup > General Settings will be used to describe the service location.

When sending services to mobile workers, if a service does not have a location specified, the best address available will be used.

For client services, the Client’s default Service Address will be used if it is present

For Staff Only services, and Client services with no default address available the organization's “Default Mobile Worker Service Location” as set at HomeCare > Setup > General Settings will be used.

A new tab called Calendar has been added to this screen. It is the first tab on the screen now. It shows the selected Employee’s schedule for the next period of the time.

The start date defaults to today but can be changed as needed. The calendar shows the next week by default but can be changed to fortnight or a 4 week period.

The Employee’s calendar is read only. There is no ability to edit the employee’s calendar from this screen.

If another user is editing the Employee’s services on a different screen the Employee’s Calendar here will update in real time.

The design and appearance of the calendar match the Daily Service Processing calendar.

The new calendar tab has security so is able to be hidden while still allowing access to the rest of the tabs.

This report will now show warnings when the options it needs are switched off. This is to provide a warning that the results shown may not be accurate and further setup may be required.

The Location listed for the Service on this screen was using the Location from the Template. It will now show the Location on the Service instance.

When filtering to an Employee range the Calendar tab will now only show the Employees in that range.

The tick box that controls whether Employees with no shift are shown or not has been moved to be below the Employee range filter.

If a service is rescheduled outside the range of an employee’s shift their shift will be extended.

If a service is rescheduled to a different day that will result in invalid links between shifts and services the reschedule attempt will be prevented. The correct process to follow is Unassign worker, Reschedule service and Reassign worker.

• Added a new field to define the Organisation's Location.
• This field, labeled "Default Mobile Worker Service Location," serves as the fallback address in the system.
• The field references a known location found in HomeCare > Setup > Location.
• Updated Settings > Configuration > Email & Web Services > Service Status to indicate if the default location setting is used with the message 'HomeCare: Default Location is set'.

A new tick box item has been added when filtering to an Employee range the tick box allows the services which do not have an Employee assigned to be included on the result set or not.

The new tick box option is not saved to stored filter settings. This will be fixed in the future.

The process will now switch to sending jobs one by one if the batch fails. This guarantees that any that are valid will be sent and only those that are not valid will fail.

The time can be changed using the Program Option Time.Service.JobRadaroPurgePreviousDays

Due to a limitation of Radaro, exported Jobs cannot go over midnight. As such, these jobs will now appear in Radaro with the following attributes:

• An End Time of 11:59 PM
• The Customer Name will show the actual start and end time
• The Reference field of the job will show the actual start and end time
• The Description starts with, “Over midnight Service. Please note actual service end time is: h:mm am on dddd dd MMMM”

The kms travelled in a vehicle in a Radaro completion comment was case sensitive. This has been changed to case insensitive.

Menu item: HomeCare > Maintenance > Employee

When the services in the future were rescheduled to a later time then there could be a case where that rescheduled service was incorrectly removed by the system.

This has been resolved.

Currently, the DSP calendar has right click filters allowing a user to show the calendar for different time periods. However, it does not show these time periods in the calendar.

This has been fixed.

When adding the Departure Date of a Client’s Contract the Departure Type will now be set blank. This happens so that the user is prompted to set it to the correct Departure Type value.