Enhancements have been made to the cancellation functionality for completed services to ensure consistent and accurate behaviour.

• Removed the misleading message "This Service is not assigned to anyone" from the Cancel screen when attempting to cancel a completed service that is assigned to an employee.
• Disabled the "Cancel & unassign service" button for completed services to ensure completed services cannot be cancelled with the unassign option

The system now ensures terminated employees are unassigned from future-generated services where they are the default employee in the associated service templates, preventing incorrect assignments.

• Terminated employees are no longer assigned to services generated from existing service templates with a date after their termination.
• Existing Scheduled services generated prior to or on the termination date remain unchanged.
• Adjustments apply only to future-generated services where the employee is the default Employee in the Task Templates.
• Completed or cancelled services after the termination date are not unassigned.
• This update does not unassign terminated employees from manually assigned services where they are not the default worker, nor does it delete shifts associated with terminated employees.

An issue causing an Out of Memory exception when repeatedly editing and saving the same service template in Client Maintenance has been resolved. The system now handles multiple edits and saves without excessive memory usage.

A notification has been added to alert users if the client charges displayed are outdated due to changes made by another user. This ensures users can refresh and view the most recent updates before proceeding.

Validation has been enhanced to prevent the creation of invalid one-off service in the Daily Service Processing (DSP) screen, ensuring only valid combinations of Service Mechanism, Service Type, Client, and Contract can be saved.

• Implemented validation to display an error message if users select an invalid combination for Scheduled Service types or Group Based Service types.
• Prevented saving of one-off service templates with invalid combinations for both Scheduled and Group Based service types.

The Service Attendance screen has been updated to improve the handling of the Pay Worker and Charge Client fields.

Menu path: HomeCare > Maintenance > Client

Menu path: HomeCare > Maintenance > Staff Only Services

An issue where selecting the Virtual Location checkbox did not clear the address field has been resolved. The system now ensures proper handling of address fields when toggling the Virtual Location checkbox.

An issue where comments and signatures from Radaro were cleared when changing a service's status between Planned, Scheduled, and Completed has been resolved. Notes and signatures now persist through status changes.

When Cancelling & un-assigning a service, an error message would sometimes appear. This has been resolved.

When Editing a service, an error message would sometimes appear. This has been resolved.

An issue where notes added on the DSP screen (Service details screen and calendar) were incorrectly shown on the service attendance screen, has been resolved. Notes are now properly associated with the matching service and display accurately across the Service Attendance screen.

An issue where an exception was thrown when attempting to un-cancel a previously cancelled service has been resolved. Services can now be cancelled and un-cancelled without errors.

An issue where created one-off services did not immediately display on the Calendar tab in DSP has been resolved. Previously, switching tabs was required to refresh and view the new service. Now, one-off services appear on the Calendar tab immediately after creation without the need for manual refresh.

An issue where public holiday rates were not applied if a public holiday had no specified Cost Centre range has been resolved. Service charges on public holidays now correctly use the public holiday rates, even when there is no Cost Centre range.

An exception error that occurred when changing a one-off service to a recurring service has been resolved. Previously, attempting to modify recurrence settings without updating the frequency could trigger an error. The system now validates recurrence settings to prevent such errors.

• Added validation to ensure that selecting "Recurring Service" without specifying a frequency displays an error box, guiding users to enter a valid frequency.
• Implemented concurrency checks across multiple instances to display a message if a service template is edited by another user, preventing errors and requiring a refresh.

An issue was identified where cancelling the first service of the day for a worker also removed the travel part to the next service. This behaviour has been corrected to ensure travel parts remain in the system, allowing for accurate payment even if the first service is cancelled but still assigned.

An issue was resolved where placing a client on leave only cancelled scheduled services, leaving planned services unaffected. Now, when a client is put on leave, both planned and scheduled services are cancelled if selected for cancellation, ensuring consistent management of service statuses.

On the Assign screen, when we click the “Create Shift & Assign” button, an error sometimes appears. This has been resolved.

The shift split function has been improved to handle cases where the first part of a split shift is marked as leave. Previously, splitting a shift into two segments (with the first part set to leave) would result in all services being unassigned. Now, only services in the leave segment are unassigned, while services in the working segment remain assigned.

A program option has been added which controls how services are removed from Radaro. This option may assist with cases where a job is deleted but it is still visible on an employee’s phone.

• Added the program option "Switch.HomeCare.RadaroMethodForRemovingServices" with three settings: "Delete," "Unassign," and "UnassignAndDelete."
• The default setting is "Delete," maintaining the current behavior where services are deleted and recreated with updated details when rescheduled.
• Delete: Follows current behavior, deleting the service and recreating it upon rescheduling.
• Unassign: Calls the unassign endpoint to unassign the service without deleting it.
• UnassignAndDelete: Unassigns the service using the unassign endpoint, then reassigns it to a dummy driver and deletes the job, ensuring it is removed from employee devices.

If google maps authentication is not set up, the system will now show a better error message when performing an action that relies on it

An unexpected exception could be thrown on this screen when reloading or changing the selected Service Type. This has been fixed.

New improvements have been made to ensure that progress notes added after the daily update time are included in the Radaro app. Now, if a note is added to a client’s service after 4pm, it will be sent to the employee’s Radaro app, ensuring up-to-date information is available.

• Ensured that The first publish after 4pm today will update only the jobs for tomorrow. The descriptions of tomorrow's jobs will now include the progress notes that have been written earlier today.
• Ensured Progress notes on jobs are only updated after 4pm the day before the next job.

The process of detecting when a job changes needs to be sent to Radaro has been improved

In some cases, when removing a Recurrence End Date on a Template the system was incorrectly setting the Recurrence End Date to the same as the Start Date. It should in fact be empty. This has been fixed.

Fixed an issue where, in some cases, travel kilometres were incorrectly displayed as actual service kilometres. Now, when a user records travel kilometres with a success code in the Radaro app and completes the service, the travelled kilometres will correctly populate the "Pay Worker" distance field.

• Resolved an issue where travel kilometres appeared in the service kilometres field instead of the "Pay Worker" distance field.
• Ensured that kilometres recorded via Radaro with the success code now populate the "Pay Worker" distance accurately upon service completion.

Fixed an error that could happen when adding a new Service Template in this screen.

IN some situations, an Index was out of range error may be displayed when editing a client service. This issue has now been resolved.

Group Based services are not showing on the Daily Service Processing > Services tab in some cases. This issue has now been resolved.

Calendar tab

Using the drag and drop ability to assign and unassign a worker could cause an unexpected exception. This has been resolved.

Using ‘Remember all filters’ while filtering on the Funding Type column would not save and reload correctly. This has been resolved.

When a new version of CareSystems is released the grid would revert to default state after an upgrade. This has been resolved.

An unexpected exception could happen on this screen when reloading or changing a client with an Additional Fee with the ‘Drawdown from the deposit account’ ticked. This has been resolved.

When saving or reloading this screen with Qualification changes and unexpected exception could occur. This has been resolved.

Menu item: ClientCare > Maintenance > People > Resident

An inconsistency with how the old and new versions of this screen manage the Contract > Billing Rates / Additional Fees has been fixed.

Comments and signatures on Completed services are shown twice in some cases. This has been fixed.

• Resolved an issue where the last instance of a recurring service was not being created on the end date specified in the recurrence.
• Now, when setting an end date for a recurring service, the service generator correctly includes the service scheduled for that end date.

Editing a Staff Only service in a worker's shift would cause an error to happen on this screen. This has been fixed.

In some cases the Save button on a Staff Only service might not be enabled. This has been fixed.

Menu item: HomeCare > Processing > Daily Service Processing

Menu item: HomeCare > Processing > Service Attendance

Various minor issues relating to the state of the Save button and Apply Changes from field when changes are made or Cancelled have been fixed.

Menu item: HomeCare > Processing > Service Sign Off

• The Filter for Status will only show items that apply to that screen.
• When the Status filter is set to None, it is treated the same as All, it will no longer show items on that screen that it shouldn’t.

• When filtering on a client or range of clients, only records that match that client/clients are shown.
• Fixed an issue where filtering to a single client or range of clients was returning items without a client.

An error caused this feature to stop working. It has been fixed now.

Validation has been added so that the start date cannot be after the end date.

This has been resolved.

When placing an Employee on Leave through the Leave Schedule, the Employee is not removed from their Scheduled Services in the Daily Service Processing screen. The has been resolved

The Billing Type drop down will no longer return items that don’t match to the search text.

On the calendar tab, it loads Employees and sorts them by name.

When the day changes, new employees are just added to the bottom of the list.

This has been resolved.

This has been resolved.

This has been Resolved.

The Dex schema has been updated to support multiple “Specific Requirements” per Service Type.

IMPORTANT: AFTER UPGRADE YOU MUST RE-IMPORT ORGANISATION.XML FILE FROM DEX.

The “select all”/”select none” option on the parameters screen was sometimes not working. This has been resolved

Menu item: HomeCare > Maintenance > Client

The DEX file should only contain transactions that come from billing rates. These can be entered on Client Maintenance > Contract > Additional Fees.

This has been updated to be more consistent with the Right Click > Edit option

This report now shows any Leave that starts or ends during the period the report is being run for.

Menu item: HomeCare > Processing > Service Sign Off

Menu item: HomeCare > Processing > Client Charges

When using the Funding Body override on a Service the Funding Body will be used for finding and calculating charges.

The Funding Body used to make the charge is now shown on the Client Charges screen.

When using the Funding Body override on a Service it is now shown in the grid displays instead of the default Funding Body.

Menu item: HomeCare > Processing > Client Charges

It was not possible to use the Hide Column function on the last column in a grid. This has been fixed.

Menu item: HomeCare > Processing > Client Charges

Using the Hide Column function and then using Move Left or Right would seem like the Move did not work. This has been fixed.

For some setups, when you choose a service the Attendance details were not appearing. This has been resolved.

The ability to right click and reinstate a service does not work in some circumstance. This has been resolved.

Previously, you could not create a Service Template on the first day of the contract. This has been resolved.

On the Notes tab, a warning has been added before you delete the Note.

The report has been updated to improve the Subsidy Estimation

When creating a new record on the Charges & Payments tab if the user opted to copy the values from the previous record it would not copy some of the previous values. This has been fixed.

This has been resolved.

When departing a client the screen presents a dialog saying it would Cancel services after the departure date. What it actually does is Delete services after the Departure Date. The dialog has been changed to reflect what is actually going to happen and it no longer makes it an option to set the End Date on recurring services, it is now mandatory.

Menu item: HomeCare > Processing > Service Sign Off

Searching by employee names would not return these services. This has been resolved.

In some circumstances a service in a shift could have a timesheet record from the worker completing the service which would be removed at a later time. This has been fixed.

This has been resolved

Using Edit then opening the Advanced list through this screen would result in the up and down buttons in the list of locations not working. This has been fixed.

When right clicking and selecting Notes the UI would appear and disappear quickly. This has been fixed.

In certain circumstances this screen could cause the system to freeze. This has been fixed.

In certain circumstances this screen could cause an error. This has also been fixed.

A spelling error has been fixed in this screen.

The Costing Rule list of options has been charged to have consistent names.

An error preventing this screen from opening a Naps Service has been fixed.

This screen might create errors when saving or changing the selected client. This has been fixed.

When refreshing a Client’s record this screen could show an error. This has been fixed.

This report has been fixed.

Right clicking on a Travel section and choosing Notes would create an error. The notes feature has been disabled on Travel sections.

The option Limit.Service.JobRadaroSendForFutureDays controls how many days in advance the system looks for services to send to Radaro. When Service is edited and requires publishing to Radaro in that date range the update would not be sent until after 4pm.

This has now been changed so that changes on Services within that day limit are sent immediately when the next Publish occurs.

The Costing Rule setting Most Time Between was not functional. It has been fixed.

The rule means that if a service and Costing Rule time period overlap for at least 50% of the service time then the charges are generated for that service.

When generating ClientCare transactions from HomeCare Client Charges, update attributes of the ClientCare ledger record with:

• the ClientCare transaction type for the relevant HomeCare charge rule
• the hourly, per-km, etc, rate, recorded in the rateamount field
• the number of hours, kms, etc, recorded in the units field
• the unit type, recorded in the Ref field

This screen would not warn that there are unsaved changes when closing. This has been fixed.

Services will now be unassigned in a simpler and faster fashion.

The actions that affect services are shown below:

• Split Shift: Unassign services for times after the split time
• Delete Shift: Unassign all services
• Unassign Employee: Unassign all services
• Put On Leave: Unassign all services
• Put On Leave with no Replacement: Unassign all services
• Edit a shift with changes to Employee, Start, End or Leave: Only Unassign necessary services

The system will now do those changes immediately instead of waiting until a later time.

External Identifiers tab

Validation has been added to this section so that only digits can be entered as an External Id for the Radaro system.

When you try to assign the Default Employee on Contract tab > Schedule tab, It does not show the Address. This has been resolved.

In situations where a Costing Rule is set to apply overnight, for example when start time is 6pm and end time is 6am, then the Costing Rule may not have correctly applied. This has been fixed.

Menu item: HomeCare > Setup > Discount Rates

Menu item: HomeCare > Processing > Daily Service Processing

Using the Right Click > Complete process on Services would incorrectly set the Discount rate using the Default Cancellation Reason. This issue has been addressed. HomeCare will not set Discount Rates automatically when Completing a Service.

Under some circumstances, the internal audit trail may show that a visit has been sent to mobile when it was not accepted by the mobile Portal. This issue has now been resolved.

Clicking a link on the Summary tab would not set the correct filters. This has been fixed.

If a service is Cancelled then another action is taken that action will not proceed. This has been fixed.

In the Contract tab > Schedule tab > Edit Default Employee screen the Employee Contacts popup would not show any details. This has been fixed.

When a service was assigned to an employee who had not been set up in Radaro, any changes to that service after the employee had been set up would not be sent. This has now been fixed.

Menu item: HomeCare > Setup > Cancellation Reasons

When Cancelling a service there would be Cancellation Reasons visible in the list which have previously been removed from the system. This has been fixed.

When performing a publish of Services to Radaro an issue was preventing Staff Only Services from being exported. This has been fixed.

The identified scenario is when a employee is assigned, unassigned and re-assigned. This would result in not being sent to Radaro. This has been fixed.

Menu item: HomeCare > Processing > Daily Service Processing

The Discount Rate lookup would show incorrect and incomplete results in some cases. This has been fixed.

Staff Only services that were assigned to one or more employee would not be sent to Radaro. This has been fixed.

Menu item: HomeCare > Processing > Service Attendance

Previously on the Attendance screen - when “Cancel and Unassign” is clicked, it’s status was changed to ‘Planned’ and it remained on the Attendance screen. This has been changed so that if a service is “Cancelled and Unassigned”:

1. it’s status should be changed to ‘Cancelled’
2. the worker is unassigned from the service
3. it is removed from the Attendance tab.

In the new Client Maintenace Screen, in some cases, the details of the ILU Agreement was not displaying correctly. This has been resolved.

The error “Another User has changed this shift. Please refresh to get the current state.” was being displayed incorrectly, this has now been rectified.

Fixed an issue where if an employee was assigned to a service, in some cases the timeline in the Edit Service screen would not show a red block in the time period they were assigned to work.

Improvements have been made to the behaviour of the contextual (right-click) menu in Daily Service Processing screens, so that right-clicking a row selects it. This enables contigious and non-contigious services to be selected with the right-click, in the same way as they are with the left-click.

A limit on the number of characters that could be contained in a DEX bulk export file has been removed, as it was causing an error with large DEX bulk export files.

Menu Item: HomeCare > Dashboard > Processing > Client Charges

In some cases, when cancelling, reinstating and completing a service on the Sign-Off screen, the service did not appear on the Client Charges screen.

This has been rectified.

Occasionally, multiple Recurrence records are saved for one Home Care Service Template.

This has been rectified.

Resolved an issue where removing all Status filter items would cause all services to be shown (ie, services with mechanisms other than ‘Group-Based’ and ‘Staff-Only’).

Fixed an issue where the program filter did not work as expected. Specifically:

• Clients in different programs in the same worker’s shift are now correctly filtered
• Staff-only services cannot be filtered out by the program filter unless a link has been added between a Program and the Staff Only Services Category, in which case the program filter will filter out staff-only services.

Fixed an issue where adding an ad-hoc service via Daily Service Processing would not allow some Clients to be selected. It would not display Clients that have a residential Program as their default Contract.

Now, if a Client has a residential Program as their default Program, they can be selected.

The DEX Validation screen was correctly displaying services delivered under funding bodies connected to the selected Outlet Activity, but it was also displaying services delivered under funding bodies that had no connected Outlet Activity. This caused a large number of services to be listed that were not DEX-reportable.

This has been changed so that services delivered under funding bodies that do not have a connected Outlet Activity are not displayed.

In Contracts > Schedule, when you load a Service Template, the Discount Rate is not showing on screen.

If you add one, save, it will still show the discount rate, but as soon as you refresh the data disappears. The data is being written to the database correctly.

This issue has now been resolved.

Group Based services that were Completed would not have Client Charges created. This has been fixed.

Menu item: HomeCare > Dashboard > Processing > Daily Service Processing

Sometimes the Default Employee is not Assigned to a Scheduled Service. This issue has been corrected.

In certain cases new Ad Hoc Services created in the Daily Service Processing screen would not be created. This has been resolved.

Contracts tab > Services tab

The Delete button has been removed.

This is a temporary change, the feature will be redesigned and readded in the future.

Services could be joined together and sent to Radaro if their end time and start times were within 5 minutes of each. This leeway has been removed. Now a service must have the exact same start time as the end time of the previous service to be joined.

Contracts tab > Leave & Location tab

If a Leave with no End Date was created for a HomeCare client there should be a warning that the Scheduled Services will not be created until an End Date is added. This warning has been added.

Contracts tab > Services tab > Edit a service

The End Date on a recurring server was not able to be cleared completely and would revert to 01/01/0001. This has been resolved.

These types of services were not being removed from Mobile App :

• Cancelled services (and Unassign worker)
• Cancelled services (and worker remained Assigned)
• Planned services that were Assigned to a worker

This has been resolved.

When an employee’s default availability is Unavailable, and this is overridden on a particular day to make them available, their availability is not updated correctly in the employee timeline. This issue has now been resolved.

In some cases, the chosen service address would not display correctly in these screens for Staff Only services.

This issue has now been addressed.

When assigning via drag & drop in the calendar view, an “EmployeeObjections” message may appear.

This message has now been expanded to show the reasons why an employee may not be appropriate for assignment to a given task.

When adding an External Identifier to an employee record, a “NullReferenceException” error may occur in some situations. This issue has now been addressed.

Improvements have been made to this screen to reduce the time to select the last client record using the “Move to Last Client” button in the toolbar.

Ensure that the service is removed from the Employee’s Radaro Job List when the service is Cancelled in the Daily Service Processing screen. When a service is cancelled, the Employee may be removed from the allocated time.